If you receive the wrong item, please arrange for the return of the item through the Contact us page, include in the message "incorrect items received" as the return reason. Please note, the item must be returned in the same condition it was received in within 2-3 days of receipt for a full refund including, where applicable, original Order delivery charges, taxes and any duties.
For any missing items in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing item's name and number. Our team will look into your request and back to you in 2-3 business days.
If you receive a damaged item, please arrange for the return of the item through the Contact us page, selecting "Parcel damaged on arrival" as the return reason. Please note that depending on stock, a replacement may not be available, and that defective items may also benefit from a manufacturer's defects warranty.
Cancellation requests are final. To receive the items, simply make a new order.
The search bar allows you to search by brand, keyword, Product ID or description. The bar can be found on the top-right corner of the website.
Simply browse the site, click on the desired item then click on the Add to Cart button. The item will then be in your cart, which you can visit by clicking on the bag icon on the top-right corner of the website or at the bottom of the app. Continue shopping and once you're ready to place your order, revisit your cart and press on Secure Checkout. Follow the simple prompts to complete the checkout process.
After placing your order, you will receive an e-mail to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card your order will only be accepted once your card details or payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second e-mail from us confirming your order.
We are sorry to hear that, please wait 10 minutes as it may be a delay from our system. If you still haven't received your confirmation with your invoice, please contact our Customer Care team through the Contact Us page.
Your item will be shipped according to the expected release date, as indicated on the product page of the item.
You will be sent an email, Push Notification and SMS informing you once the item has been dispatched from our warehouse.
Simply contact our Customer Care at the Contact Us section of the website or the application and mention the Order Number in your message within 24hrs after placing the order.
Simply visit the Returns and Refunds section on the website or on the application and follow the steps.
Payments / Installment
To use your store credit balance, you can follow these steps: log into your account, add your desired items to cart and visit your shopping bag. There, select the option to use your store credit balance then proceed to the checkout. Your amount will automatically be deducted from the total cost of your order. For more help, feel free to call our Customer Care team.
We currently accept payments through Visa, Mastercard, American Express, Apple Pay, (Cash on Delivery Currently not AVAILABLE but we are working for it, Buy Now Pay Later options in select regions (Tabby & Tamara).
Want to learn more about bank instalment payments using Tabby & Tamara, visit their pages below:
We now accept Apple Pay to facilitate payment on our app and devices that support Apple Pay. If you are using Apple Pay on a Mac device, you will only see this payment option available on Safari browsers whilst using iOS. You can pay with Apple Pay using a Visa, Mastercard or American Express. To pay using Apple Pay, add the items to your bag and when you are ready to place your order, select Apple Pay at checkout.
The currency will default to the currency of the region you are shopping from, which you can change at the top right hand side of the homepage. For mobile app, this can be changed from the menu.
On your app, visit More on the bottom right corner then click on your name and visit My Addresses. On Desktop, visit My Account then click on My Address Book. Select the address you'd like to update, click Edit then press on Save once the change has been made.
Simply visit My Orders through More on your app or My Account on your desktop.
You do not need an account to shop at Speak by checking out as a guest. However, having an account means exclusive member benefits including sales and VIP offers, new season previews and new additions updates, saving your Wishlist items, saving your address and payment details for fast checkout, easy order tracking and updates and much more.
If you are a registered user and forget your password, click on Forgot Password at log-in and you will receive an e-mail with instructions on how to reset it. For any other technical difficulties, please contact our Customer Care team.